![]() ![]() ![]() Note: A user can also change his password by navigating to the user icon(top right)-> Personalize -> Change Password. The administrator can then manually copy and send the password reset link to the user.If the mail is not delivered due to mail server issues, a Send link manually option appears on the Remarks column of that particular user.The mail will contain a link to reset the user's password.A mail will be sent to the user with instructions for password reset.Choose the user whose password must be reset and click the Action button.Navigate to Admin tab> Global Settings> User Administration.Login to the console using an account with admin privilege.You can reset the password of a Technician/Administrator using an admin user role by following the steps mentioned below: Steps for Administrator to reset Technician/Administrator password manually ![]() If the link has expired, you should enter your mail address again for the password reset mail to be resent.Your password is now changed successfully and you will be redirected to the login page.Enter your new password and re-confirm the password.The mail will contain a link to reset your password.Email address associated with an existing user.The failure might be because of any one of the following reasons: In case of an email delivery failure, contact your administrator.A mail will be sent to you for password reset.Enter your e-mail ID to initiate the password reset.Click Forgot Password in the console login page.If a technician forgets the password, the technician can reset the password by following the steps mentioned below: Kindly contact the administrator to configure the same) (The mail server needs to be configured before-hand to send the password reset mail. ![]() Steps for technician to reset his/her password Note: This is applicable only after Endpoint Central build #.
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